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SECU Youth Crisis Center, A Monarch Program

YCC lobbyThe State Employees Credit Union (SECU) Youth Crisis Center, a Monarch program in Mecklenburg County, is the first step in life-changing treatment for young people between the ages of 6-17 who are in a mental health or substance use crisis. All children and their families should have access to timely, age-appropriate mental health care both during a crisis and beyond. We offer short-term stabilization for an acute psychiatric episode in a secure setting that provides a safe and healthy environment where healing can begin. The SECU Youth Crisis Center is located at:

1810 Back Creek Drive
Charlotte, NC 28213
(844) 263-0050

Children and adolescents receive age-appropriate treatment in individual and group settings, medication as needed, and access to a variety of individual and family services that will help manage their illness and help them better navigate their world. Under the direction of a psychiatrist and other licensed medical and professional staff, this program provides short-term therapeutic interventions designed to prevent hospitalization by reducing and stabilizing a child’s crisis and linking a child to needed care.

What You Need to Know

• Caring, experienced and knowledgeable staff available 24/7, 365 days a year to
provide support
• Collaboration with local hospitals, emergency departments and psychiatric hospitals
• Access to crisis stabilization services for mental health or substance use disorders

What We Need to Know

• Person's presenting problem or condition
• Current medications
• Person's medical and treatment history
• Insurance or payment details (we accept Medicaid, self-pay, most commercial insurances- plan coverages will apply)

Admission Criteria 

We will make every attempt to provide care for a young person in crisis. At this time, we provide treatment for children and teens who meet the following criteria:

• Individuals who are experiencing suicidal/homicidal ideations, and/or demonstrating self-injurious behaviors, with an inability to guarantee safety in a less restrictive environment *Please see below for additional details
• Individuals who are experiencing hallucinations/delusions that may affect
daily functioning
• Individuals who are experiencing behavioral problems that are unable to be
managed in a lower level of care
• Individuals in need to restart psychiatric medications in order to avoid
inpatient hospitalization
• Individuals who have psychiatric needs and medical needs controlled through
medication (must bring medications from home in pill bottles or bubble packs)
• Individuals whose medical needs can be safely managed in an a non-
medical setting
• Individuals must be ambulatory and not in need of IV medications and IV fluids
• Individuals with MH/SA needs or mild I/DD needs

Who We Cannot Currently Accept 

• Individuals who are sexually aggressive or with significant active behavioral issues
that may require restraints, this facility is restraint-free
• Individuals who are actively suicidal or homicidal or actively demonstrating
suicidal or homicidal gestures with significant lethality are not appropriate, and
would need to be taken to the hospital
• Individuals in acute cardiac or respiratory distress
• Individuals with open wounds and/or in need of wound care
• Individuals in an acute diabetic emergency (blood glucose can be monitored but
if uncontrollable will be referred to a medical facility), Monarch’s cut off for this
measure is 300 or above
• Individuals who are oxygen dependent or who require CPAP/BiPAP machines
• Individuals in need of dialysis
• Individuals with a recent head injury
• Individuals actively experiencing seizures or who have had a seizure within
the last 24 hours
• Individuals who have a BAC of .25 or higher
• Patients who require regular/routine medical maintenance for
medical stabilization

We are here to help. For more information, please call the SECU Youth Crisis Center at (844) 263-0050.

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    Phone: (866) 272-7826 | Fax: (704) 982-5279