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Monarch receives N.C. Council’s 2014 Excellence in Best Practice Services Award

Organization honored for it's Open Access service model

Monarch was recently recognized for its Peggy accepting Excellence Award 2014-www2Open Access service with the 2014 Excellence in Best Practice Services Award from the North Carolina Council of Community Mental Health, Developmental Disabilities, and Substance Abuse Programs. Monarch CEO Dr. Peggy Terhune accepted the honor on behalf of the organization. 

The award was presented on Dec. 4 during the N.C. Council’s Annual Conference and Exhibition in Pinehurst. Alliance Behavioral Healthcare nominated Monarch for the recognition. Monarch was among seven award recipients in varying categories.

Monarch’s Open Access encourages individuals who need mental health services and are new to Monarch to simply walk in for the first time without an appointment. The goal is to help those who need it the same day by providing triage services, a comprehensive clinical assessment, a treatment plan, a psychiatric evaluation with prescriptions if needed, and a referral to the proper level of care. While this process takes longer than a traditional appointment, it reduces what could otherwise be months of waiting for other providers.

Although Terhune accepted the award for the organization, she credits Monarch’s Senior Clinical Director Ben Millsap; and Monarch Senior Operations Directors Kara Froberg, Chris Thompson and Alan Bozman, Monarch psychiatrists and numerous staff who work together to coordinate the program statewide.

Annually, the North Carolina Council of Community Mental Health, Developmental Disabilities and Substance Abuse (MH/DD/SA) Programs seeks to identify innovative and effective community programs that have been instrumental in serving persons with disabilities in North Carolina. Winners are selected by a committee which includes directors and board members of Managed Care Organizations for MH/DD/SA services.

Established in 1958, Monarch is a non-profit organization that provides support statewide to thousands of people with intellectual and developmental disabilities, mental illness and substance use challenges. The agency is nationally accredited by The Council on Quality and Leadership (CQL) and certified by The N.C. Department of Health and Human Services as a Critical Access Behavioral Health Agency (CABHA). Monarch operates The Arc of Stanly County, which is a chapter of The Arc of North Carolina and The Arc of the United States. To learn more about Monarch'services, please call (866) 272-7826.

Pictured: Monarch CEO Dr. Peggy Terhune accepts the N.C. Council Award presented by Ed Tarleton, N.C. Council President and Board Member at Smoky Mountain Center, one of North Carolina's Managed Care Organizations.

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