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Partners Behavioral Health Management taps Monarch for services in Cleveland, Gaston and Lincoln counties

Partners Behavioral Health Management (BHM), the managed care organization overseeing Medicaid, MonarchFinalstate and local funded behavioral healthcare for eight counties in North Carolina, announced Friday, Oct. 4 that Albemarle-based Monarch would begin delivering behavioral health services previously contracted to True Behavioral Healthcare of Gastonia.

Last week, Partners BHM became aware that True Behavioral Healthcare would no longer be able to maintain services currently delivered to approximately 400 individuals enrolled in the Partners BHM Pre-Paid Inpatient Health Care Plan. Partners BHM immediately initiated a selection process to identify other organizations who could deliver these services.

“Our mission and responsibility is to ensure that individuals receive timely and appropriate treatment,” said Rhett Melton, chief executive officer of Partners BHM. “Our position as a publicly-funded local managed care organization allowed us to work quickly to find a provider to operate these community-based services.”

True Behavioral Healthcare operated a number of mental health, substance abuse and intellectual and developmental disability services, including clinics in Gastonia, Lincolnton and Shelby. Monarch assumed these services and began operating on Monday, Oct. 7.

 “We are extremely excited and grateful Monarch was selected to provide an expansion of services in these three counties,” said Dr. Peggy Terhune, Monarch’s chief executive officer. “The opportunity to assume these services allows Monarch to fulfill its mission to offer more quality programs, expand our service continuum and provide more access to care for the people we support. I look forward with confidence as we continue our commitment to support people living with mental illness, substance abuse and developmental disabilities needs.”

To best serve people waiting for appointments, Monarch provides Open Access for First Assessment that allows individuals who need services to simply walk in for the first time without an appointment. The goal is to help people by providing a comprehensive clinical assessment, a treatment plan, a psychiatric evaluation, with prescriptions if needed, and a referral to the proper level of care.

Individuals who have received care from True Behavioral Healthcare can contact Partners BHM’s Access to Care number at (888) 235-HOPE (4673) if they have any questions or are experiencing a mental health crisis.

To learn more about Monarch, please call (866) 272-7826 or visit

Partners Behavioral Health Management oversees mental health, substance abuse and intellectual/developmental disabilities services for individuals, or consumers, enrolled in Medicaid in Burke, Catawba, Cleveland, Gaston, Iredell, Lincoln, Surry, and Yadkin counties, along with individuals living in the same area that qualify for treatment through State and non-Medicaid funding sources. To learn about available care options, please call our Toll Free Access to Care Call Center at 1-888-235-HOPE (4673). Access to Care is available 24 hours a day, seven days a week, or visit

Established in 1958, Monarch provides support statewide to thousands of people with intellectual and developmental disabilities, mental illness and substance abuse challenges from more than 50 North Carolina counties. The agency is nationally accredited by The Council on Quality and Leadership (CQL) and is CABHA certified. Monarch, which operates The Arc of Stanly County, is an affiliate chapter of The Arc of North Carolina and The Arc of the United States.

Media contact: Natasha A. Suber, (704) 986-1582 or This email address is being protected from spambots. You need JavaScript enabled to view it..

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