Monarch achieves highest level of accreditation from Council on Quality and Leadership
N.C. company is among small, elite group worldwide to receive ‘Accreditation with Distinction’
Monarch has achieved Person-Centered Excellence Accreditation with Distinction from the Council on Quality and Leadership (CQL), demonstrating its adherence to high industry standards and performance measures for continual growth. It is only the fifth company internationally to achieve this level of accreditation.
CQL accreditation promotes excellence in person-centered services and supports that lead to increased quality of life and continued organizational improvement. Providers are evaluated on their accountability and effectiveness in health, safety and human security, as well as best practices and quality of life outcomes for the people supported.
“When Monarch partnered with CQL to pursue accreditation, they undertook a rigorous process to review and improve services and supports,” explained CQL President and CEO Mary Rizzolo in a letter sent to N.C. Gov. Pat McCrory. “Their efforts were focused on empowering the people who receive support from their organization to make choices in how they live their lives … where they work, where they live, how they create a community.”
Representatives from CQL visited Monarch locations across North Carolina, conducting one-on-one interviews with people supported; focus groups with people receiving services, staff and community members; a stakeholder-led agency evaluation; and reviews of written support of the agency’s practices.
“We are incredibly proud to achieve this affirmation of the high quality of work we do at Monarch,” said Monarch Chief Quality Officer Caroline Fisher. “CQL holds us to the highest standards and pushes us forward the second we meet them, which helps us continue to provide the best possible services to the people we support. Many thanks to the CQL reviewers as well as the Monarch employees who work so hard every day to make sure we meet the needs of everyone we serve.”
For more than four decades, CQL has set the standard for excellence in providing services for people with disabilities. From its beginning as an accreditation council of the Joint Commission on Accreditation of Hospitals, it has evolved into an independent not-for-profit leader in the definition, measurement and improvement of quality of life for people with disabilities.