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Monarch Spotlight: Lora Umberger

Lora UmbergerLora Umberger serves as practice manager at Monarch’s behavioral health office – the Bellemeade Center – in Greensboro. Umberger recently won the Dream Maker Award and this month she shares more about what each day looks like as one of Monarch’s six practice managers statewide.

What does a typical workday look like?

Each day has different challenges and goals based on the needs of the people coming in for services as well as the staff. A practice manager is responsible for making sure the site runs as efficiently and effectively as possible. Some tasks include reviewing reports, ensuring adequate staffing, filling in positions when needed, training new staff, assisting when staff have challenges, and addressing any issues that arise with individuals receiving services.  My goal each day is to make sure staff have the knowledge and tools to support the people who are seeking services.   

What is the most important aspect of your role and why?

Listening and communicating are probably the most important parts of my job as practice manager.  They are both qualities that I personally attempt to improve on each day.  It is important to listen to the people who are seeking services and the staff – they know best what can make our site better. Listening helps me and our team learn and improve.  Communication allows us all to feel important and empowered to do our jobs better.  One of my roles is also to make sure that everyone is aware of what is happening and how things are changing so that we can provide the best service to our community. 

What has been your most rewarding, or proudest moment, while working here?  

Over the past 10+ years, I have had been rewarded in numerous ways from the variety of positions that I have held at Monarch.  I am most proud when people seeking services walk out feeling better about themselves and they feel respected by each of the staff they came in contact with. As community, stakeholder and staff opinions of our site become more positive due to increased efficiency and improvement in services, I am proud to say that I am a part of the team that makes that happen.  
What do you do when you aren’t working? 

I am very much a family person.  My family is very important to me and I cherish all of the moments that we get to share, laugh and learn together.  I am also very involved in my church and enjoy working in the children’s ministry.
What movie or song best describes you? 

“Hope Floats,” because things happen all the time that affect us.  I strive to learn from those situations to make myself better and take the positive from it.  We can rededicate ourselves to achieving our goals each day, no matter what happened in the past.  As the movie says, “beginnings are scary, endings are usually sad, but it’s the middle that counts the most.” Try to remember that when you find yourself at a new beginning.  Just give hope a chance to float up. And it will.

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