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Monarch Spotlight: Patricia Pipkin

SpotlightThis month’s spotlight features Patricia Pipkin. She is a recent Dream Maker Award Winner and the administrative assistant at Monarch’s Zebulon satellite location in Wake County and helps the people we support navigate the Open Access process.

What does a typical workday look like?
I am a one woman show; I am here most of the time by myself although I do receive support. I am the referral coordinator, medical records, scanner and customer service representative.  I also take vitals.  My phone and doorbell are constantly ringing as I serve the people in my region.  I handle walk-ins as well as established patients, so there is no typical workday for me, but I love it.

What is the most important aspect of your role and why?
Being an administrative assistant, I am the first one that the people we support come in contact with for Monarch.  I give them their paperwork to fill out and explain the Open Access process to them.  I am the one representing Monarch.  

What has been your most rewarding, or proudest moment, while working here?  
I have been with Monarch almost two years.  The most rewarding part of my job is meeting the great people we support.  They always make my day.  My proudest moment was when I won the Dream Makers Award.   I was so excited and surprised to receive this award.

What do you do when you aren’t working?  
I spend time with my husband of 26 years and our two grown children.  I do crafts like making wreaths, burlap cutouts, and wood cutouts.  I also make flower arrangements.

What movie or song that best describes you?  
I would have to say a song that best describes me would have to be “Only a Country Girl” by Chase Rice.

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