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Monarch Spotlight: Mobile Crisis Team in Robeson County

SpotlightThis month’s spotlight focuses on our Mobile Crisis Team in Robeson County. We caught up with Mobile Crisis Professional Falon Pope, recent winner of the Dream Maker Award, to learn more about the work she does and the important services her team provides.

Tell us about Monarch’s Mobile Crisis Team.
We assist individuals in our community who are in crisis ranging from depression to suicidal/homicidal thoughts and actions. My team consists of myself and four other people. We are dispatched by Eastpointe, the region’s Managed Care Organization (MCO) to individuals’ homes, jobs and various hospitals to assess need and help determine what level of care can be provided.

What is the most important aspect of Mobile Crisis?
We take time to listen to the individual in crisis’ story. By listening, we give them time to voice their side of the story and let their voice be heard. Listening lets them know that people care. Taking the time to listen often gives the individual time to reflect and reconsider their options, voice new hopes for their future and start planning to achieve them.

What has been your most rewarding or satisfying experience, or your proudest moment while working here?
Seeing people I have served in the community trying to live a better or different life than they had when I first met them. Trying to reach the goals they set for themselves, communicating with loved ones, getting more positive support, following up with appointments, working or getting disability or just in a different place mentally. Trying again, and again, and not giving up.

What do you do when you aren't working?
I am most likely spending time with my family, and friends, traveling, singing or training to be the youth pastor at my church, ALIV Ministries, in Fayetteville, N.C.

What might someone be surprised to know about you?
I love God, people and music. I’m in the process of recording a gospel song I wrote called “Surrounded by Greatness.”  The message of the song is that life may not be perfect, but we can be thankful for what we have.

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