Need Support? Call Us. (866) 272-7826
Monarch

N&N: Open Access Reaches New Milestones

www lady with lab coat2Over the course of the last six months, Monarch’s Behavioral Health division has served an average of 2,366 people per month in 18 Open Access assessment sites across the state.  

In February, with the hard work and dedication of our staff, we achieved the best satisfaction scores we have seen in the last 12 months. Almost 90 percent of people agreed that their wait time in Open Access was satisfactory to them, about a 9 percentage point improvement from our lowest score in the last 12 months. Most compelling, 98 percent of people agreed they were treated with courtesy and respect by Monarch staff and 97.5 percent of people agreed they would refer a family member or friend to Monarch. The average wait time for someone once they walked through our door stood at just 66 minutes.    

By contrast, in North Carolina and across the nation, the wait time for the first behavioral health appointment can extend up to 4-12 weeks.

Latest from @MonarchNC

  • #FBF Vice President of Operations, Long-term Services and Support Christy Shaver was given a surprise "thank you" l… twitter.com/i/web/status/1…
  • Congrats to our Vocational Opportunities Center bowlers. Our team had a great time competing in the Special Olympic… twitter.com/i/web/status/1…
  • Stanly Industrial Services' Chris Bauer and Tracy Roberts feel volunteering is important work. Read why giving thei… twitter.com/i/web/status/1…
  • RT @800273TALK: In honor of International Survivors of Suicide Loss Day this week, join us TOMORROW, 11/14, for a #SOSChat about survivors…
  • Stanly Industrial Services' Chris Bowers and Tracy Roberts feel volunteering is important work. Read why giving the… twitter.com/i/web/status/1…
  • Fall calls for festival fun! Tori Macdonald from Bladen Opportunities Center hosted a table at the Grape Festival i… twitter.com/i/web/status/1…

    Keep In Touch.

    click here to sign up

    Administrative Office: 350 Pee Dee Avenue, Suite 101, Albemarle, NC 28001
    Phone: (866) 272-7826 | Fax: (704) 982-5279