Monarch receives N.C. Council’s 2014 Excellence in Best Practice Services for its Open Access Model
Monarch was recently recognized for its Open Access service with the Programs of Excellence in Best Practice Services Award. Monarch CEO Dr. Peggy Terhune accepted the honor on behalf of the agency.
The award was presented by the North Carolina Council of Community Mental Health, Developmental Disabilities, and Substance Abuse Programs on Dec. 4 during its annual Conference and Exhibition in Pinehurst.
Monarch’s Open Access encourages individuals who need services and are new to Monarch to simply walk in for the first time without an appointment. The goal is to help those who need it the same day by providing triage services, a comprehensive clinical assessment, a treatment plan, a psychiatric evaluation with prescriptions if needed, and a referral to the proper level of care. While this process takes longer than a traditional appointment, it reduces what could otherwise be months of waiting for other providers.
Although Terhune accepted the award for the organization, she credits Monarch’s Senior Clinical Director Ben Millsap; and Monarch Senior Operations Directors Kara Froberg, Chris Thompson and Alan Bozman, the psychiatrists and numerous staff who work together to coordinate the program statewide.
Annually, the North Carolina Council of Community Mental Health, Developmental Disabilities and Substance Abuse (MH/DD/SA) Programs seeks to identify innovative and effective community programs that have been instrumental in serving persons with disabilities in North Carolina. Winners are selected by a committee which includes directors and board members of Managed Care Organizations for MH/DD/SA services.
Alliance Behavioral Healthcare nominated Monarch for the recognition. Monarch was among seven award recipients in varying categories.
Pictured: Monarch CEO Dr. Peggy Terhune accepts the N.C. Council Award presented by Ed Tarleton, N.C. Council President and Board Member at Smoky Mountain Center, one of North Carolina's Managed Care Organizations.