Monarch Spotlight: July 2014
Q& A with Bryan Scott
Q: How long have you worked at Monarch?
A: Since July 15, 2013.
Q: What is your title?
A: Helpdesk technician.
Q: What does a typical workday look like?
A: There is no typical day at the Helpdesk. In one day I can do anything from resetting passwords, troubleshooting internet issues, running cable/wiring, to instructing our employees on how to use a program or specific software. I have the privilege of assisting and meeting many of the people we support and site employees.
Q: What is the most important aspect of your role and why?
A: Technology plays a huge role in any company, and when it doesn’t work properly people can’t get their work done. It’s my job to help make sure things stay running. You never know what to expect or what issues may arise for our users and the people we support. Every site and person is different. My job as a member of the Helpdesk team is to troubleshoot the issue and find a resolution as quickly as I can.
Q: What has been your most rewarding or satisfying experience, or your proudest moment while working here?
A: I would say that my proudest moment as a Monarch employee would be receiving the Dream Maker award and being recognized by my peers for an outstanding job, and noticed for the extra effort that I put forth every day. I strive to give our employees and the people we support the best experience I can. I focus not only on resolving the issue, but making sure I have a positive attitude while working with them.
Q: What might someone be surprised to know about you?
A: I ballroom dance. My wife and I have been taking ballroom dance lessons for about eight years. Our favorite dances are the Latin dances, such as the Cha-cha, Samba and Rumba.
Q: What do you do when you aren't working?
A: I spend time with my wife and three children (ages 10, 5, and 4) and dance as much as possible.
Q: Favorite place to visit?
A: One of my favorite places that I have visited was Italy. I loved the ambiance of the country. The food was incredible and the people were warm and inviting. The country itself was beautiful and rich in culture. It was amazing to see things like the Vatican and the Coliseum. To imagine how those places were built so long ago by hand is inspiring.