People Who Care: Front desk staff
The Mecklenburg Behavioral Health Office in Charlotte is a busy place most days, and the first people those we support see when they walk in the door are the front desk staff. This responsibility, even in the rush, is not lost on Ian Murray, who started working as an administrative assistant at Monarch in December 2013.
Murray first got involved with Monarch as a volunteer last July serving at the front desk. He learned the ropes and took on various tasks as needed around the office. When the opportunity arose in December, he transitioned full-time to complement the master’s degree he is currently pursuing in mental health counseling.
“I figured entering the mental health field would give me good information and opportunities to learn about, not only counseling, but also the process of providing mental health services from every angle,” Murray said. The job is also helping him learn about how the health care system works as a whole and, he says, the knowledge he is acquiring will be very beneficial when he becomes a counselor.
Each day, the administrative assistants at the front desk work on establishing new people we support in the system, checking people in and helping to schedule subsequent appointments after they visit.
“Most days are hectic. One of the things I like about the job is that each day presents different challenges and opportunities, but seeing the improvement of people we serve makes the job worthwhile” Murray said.
“Often people will express their gratitude or satisfaction with the services and express how Monarch has helped their lives improve, and hearing these positive changes from people we serve is very rewarding for me,” he said.