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How to Access Supports and Services

Boy near a horseOur system to access supports and services in North Carolina can be confusing for anyone to navigate. Most supports/services must be authorized and approved through the Managed Care Organizations (MCO), which the state uses to administer services to certain geographic area. Expansion of North Carolina’s 1915 (b)/(c) Medicaid waiver requires approval by the federal Centers of Medicare and Medicaid (CMS). Such approval allows each selected LME/MCO to develop a managed care delivery system to serve individuals with mental health, developmental disabilities and substance use disorder needs who are eligible for Medicaid. Each Managed Care Organization (MCO) receives from Medicaid a per capita rate based on historical service utilization patterns for these populations. The MCO assumes financial risk for covering required services for each Medicaid eligible individual.

We proudly partner with the following insurance payers:

United Health – Optum Behavioral Health
American BH
Corporate Benefit Services

Although we are contracted with the above carriers, it is not a guarantee of benefits or payments. All claim processing is subject to a plan's provisions and each individual’s benefits. Please review your plan's provider directory prior to scheduling and bring your insurance card to all Monarch appointments. 

Request for Information

If you are interested in receiving more information about Monarch, our supports and services or to make an appointment, please use one of the following methods:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: (866) 272-7826

Fax: (866) 480-8891

Advocacy or Self Advocacy Services in Stanly County

Please contact Jeanette Wilhelm at (704) 986-7234 or This email address is being protected from spambots. You need JavaScript enabled to view it.


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    Administrative Office: 350 Pee Dee Avenue, Suite 101, Albemarle, NC 28001
    Phone: (866) 272-7826 | Fax: (704) 982-5279