How to Access Supports and Services
Our system to access supports and services in North Carolina can be confusing for anyone to navigate. Most supports/services must be authorized and approved through the Managed Care Organizations (MCO), which the state uses to administer services to certain geographic area. Expansion of North Carolina’s 1915 (b)/(c) Medicaid waiver requires approval by the federal Centers of Medicare and Medicaid (CMS). Such approval allows each selected LME/MCO to develop a managed care delivery system to serve individuals with mental health, developmental disabilities and substance use disorder needs who are eligible for Medicaid. Each Managed Care Organization (MCO) receives from Medicaid a per capita rate based on historical service utilization patterns for these populations. The MCO assumes financial risk for covering required services for each Medicaid eligible individual.
We proudly partner with the following insurance payers:
United Health – Optum Behavioral Health
Corporate Benefit Services
Although we are contracted with the above carriers, it is not a guarantee of benefits or payments. All claim processing is subject to a plan's provisions and each individual’s benefits. Please review your plan's provider directory prior to scheduling and bring your insurance card to all Monarch appointments.
Request for Information
If you are interested in receiving more information about Monarch, our supports and services or to make an appointment, please use one of the following methods:
Phone: (866) 272-7826
Fax: (866) 480-8891
Advocacy or Self Advocacy Services in Stanly County