Executive Vice President/Chief Innovation and Strategy Officer
Pam joined Monarch in February 2016 as Chief Strategy Officer. She is a graduate of The University of North Carolina at Chapel Hill.
Throughout her professional career, she has been engaged in community healthcare services for people that depend on the public system for their care. Most recently, Shipman was the CEO of Cardinal Innovations Healthcare Solutions from July 2011-July 2015.
Pam is a highly accomplished executive responsible for the re-engineering of Cardinal Innovations to become a highly successful public managed care organization which became the standard for North Carolina’s Medicaid Reform for special populations. She exercised an intense focus on quality of care, consumer empowerment, and satisfaction of all the organization's many customers. The mission of Cardinal Innovations, to effectively use limited public resources to serve people disadvantaged by poverty, disability, and other chronic conditions, has remained a guiding force throughout Shipman's tenure.
Even though Pam’s tenure as CEO took place during a period of high uncertainty and unprecedented changes in the healthcare market, Cardinal Innovations experienced significant growth in size and strength. Shipman effectively managed growth of the organization from 5 to 16 counties resulting in an increase in general population from 750,000 to 2.4 million and more than doubling Medicaid covered lives from 125,000 to 350,000. During her tenure revenue quadrupled from $166 million in 2011 to $650 million in 2015, even while the organization maintained operational and financial stability.
Pam served as Chief Operating Officer from 2001 until she was appointed as CEO in 2011. During 2003-2004, Shipman designed and managed efforts that divested over $35 million in publicly operated services to the private sector. This included the development of DAYMARK Recovery Services, a highly successful not-for-profit company providing community mental health care. Shipman led the initiative to design an at-risk Medicaid managed care waiver in partnership with the N.C. Department of Health and Human Services. She managed the successful implementation of the Managed Care waiver pilot at Cardinal Innovations in 2005. The Medicaid Waiver has been in operation for over ten years and has achieved innumerable positive outcomes for people in need, the communities where they live, and demonstrated efficient and effective use of public resources.
Pam has served as a principle figure in the Medicaid healthcare debate in North Carolina, working with provider groups, legislators, state officials, advocacy organizations and others to develop a unique North Carolina based Medicaid solution that is acceptable to all stakeholders. She has served on the Boards of the Cabarrus Community Health Center, Community Care of the Southern Piedmont, and Community Care of North Carolina, all of which are organizations dedicated to serving poor and disadvantaged North Carolinians. She currently serves on the Board of the North Carolina Institute of Medicine.