Caroline Z. Fisher
Chief Quality Officer
Caroline received a Bachelor of Science degree in Special Education from Western Carolina University and earned received a Master of Science degree in Leadership and Organizational Change from Pfeiffer University.
Caroline holds certifications in quality improvement, personal outcome instructor, and outcome interviewer with The Council on Quality (CQL), and was named The Arc of NC’s Professional of the Year in 2009. Caroline has been involved in the disability field since high school when a career track program offered the opportunity to be a student volunteer in an elementary school for 3 hours a day. She requested to be placed with children with special needs and quickly realized then that she had found her career!
Caroline came to Monarch in 2005 with strong experience in management of multiple types of service systems for people with Intellectual/Developmental Disabilities and Mental Illness. In addition to experience in the delivery and management of services, Caroline also brought many years of quality management experience to the agency. Caroline worked as a Regional Director for Monarch until 2006 when she accepted her current position. In this position Caroline has led the quality management unit in the development of Monarch’s current quality assurance and quality improvement systems, to include Monarch’s national accreditation with The Council on Leadership (CQL).
A North Carolina native, Caroline currently lives in Concord with her husband Michael and son Carter.