How to Access Support/Services
Our system to access supports/services in North Carolina can be confusing for anyone to navigate. Most supports/services must be authorized and approved through the Managed Care Organizations (MCO), which the state uses to administer services to certain geographic area. Expansion of North Carolina’s 1915 (b)/(c) Medicaid waiver requires approval by the federal Centers of Medicare and Medicaid (CMS). Such approval allows each selected LME to develop a managed care delivery system to serve individuals with mental health, developmental disabilities and substance abuse needs who are eligible for Medicaid. Each Managed Care Organization (MCO) receives from Medicaid a per capita rate based on historical service utilization patterns for these populations. The MCO assumes financial risk for covering required services for each Medicaid eligible individual.
Request for Information
If you are interested in receiving more information about Monarch or our supports/services, please mail, fax or email your request by clicking on the link below.
350 Pee Dee Avenue, Suite A
Albemarle, NC 28001
Phone: (866) 272-7826 | Fax: (866) 480-8891
Behavioral Health Services
If you would like community support, counseling services, intensive in home or other behavioral health services, please call our referral line at (866) 272-7826.
If you are looking for vocational services please call (866) 272-7826. If you are approved for services through Vocational Rehabilitation (VR), your local VR will have to make a referral to use in order for us to serve you.
Stanly, Montgomery, Anson, Moore, Hoke, Richmond, Cabarrus
Stanly Industrial Services
730 Greenwood St.
Albemarle, N. C. 28001
Phone: (704) 983-2174 | Fax: (704) 986-2662
Forsyth, Davie, Stokes
650 North Highland Ave.
Winston Salem, N.C. 27101
Phone: (336) 725-7527 | Fax: (336) 722-7332
Columbus, Scotland, Bladen, Robeson
PO Box 563
207 W. Walter St
Whiteville, NC 28472
Phone: (910) 642-5827 | Fax: (910) 642-8578
Craven, Jones, Carteret, Pamlico and Onslow
1320 Health Drive
New Bern, NC 28560
Phone: (252) 638-5945 | Fax: (252) 672-7525
Advocacy or Self Advocacy Services in Stanly County
Please contact our Advocate Jeanette Wilhelm at (704) 986-7234
Everyday life, community, or other services
Please call our referral line at (866) 272-7826 or click on the link above to request information.